:root{--gold:#fcb400;--gold-bright:#ffce55;--gold-dim:rgba(252,180,0,.12)}
.portal-nav{max-width:1560px;margin:0 auto 24px;display:flex;align-items:center;justify-content:space-between;gap:24px;padding:16px 20px;border-bottom:1px solid var(--hairline-bright)}
.portal-brand{font-size:19px;font-weight:800;letter-spacing:.05em;color:var(--gold);text-decoration:none}.portal-brand small{display:block;font-size:9px;color:var(--muted);letter-spacing:.18em;margin-top:4px}
.portal-nav>div{display:flex;align-items:center;gap:20px;flex-wrap:wrap}.portal-nav a{color:var(--fg);text-decoration:none}.portal-nav a:hover,.portal-nav a[aria-current=page]{color:var(--gold)}
button,input,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid var(--gold);outline-offset:4px}
.portal-nav button,.comm-button{border:1px solid var(--hairline-bright);border-radius:8px;padding:9px 13px;background:var(--panel-raised);color:var(--fg)}
.login-page{display:grid;place-items:center}.login-card{width:min(480px,100%);padding:38px;border:1px solid var(--hairline-bright);border-radius:22px;background:var(--panel)}.login-card h1{font-size:32px;letter-spacing:-1px;margin:14px 0}.login-card p{color:var(--muted);margin:16px 0}.login-card form{display:grid;gap:20px;margin:26px 0}.login-card a{color:var(--gold)}
label{display:grid;gap:8px}input,textarea{min-width:0;border:1px solid var(--hairline-bright);border-radius:9px;padding:12px;background:var(--bg);color:var(--fg)}textarea{resize:vertical}.primary{border:0;border-radius:9px;padding:12px 20px;background:var(--gold);color:#171300;font-weight:700}
.communications{max-width:1400px;margin:auto}.comm-header{display:flex;justify-content:space-between;align-items:center;gap:20px;margin:30px 0}.comm-header h1{font-size:36px;letter-spacing:-1px}.comm-header p,.comm-status{color:var(--muted)}.comm-status{min-height:24px;margin:12px 0}.comm-layout{display:grid;grid-template-columns:300px minmax(0,1fr);gap:18px}.comm-panel{padding:22px;border:1px solid var(--hairline-bright);border-radius:16px;background:var(--panel)}.comm-panel h2{font-size:17px;margin-bottom:14px}.comm-panel form{display:grid;gap:12px}.thread-list{display:grid;gap:6px;margin-top:18px;max-height:540px;overflow:auto}.thread-list button{display:block;width:100%;padding:12px;text-align:left;background:transparent;color:var(--fg);border:1px solid var(--hairline);border-radius:8px}.thread-list button.active{border-color:var(--gold)}.thread-list small{display:block;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-list{display:flex;flex-direction:column;gap:14px;min-height:240px;max-height:540px;overflow:auto;padding:16px 0}.message{max-width:85%;padding:12px 16px;border-radius:12px;background:var(--panel-raised);white-space:pre-wrap;overflow-wrap:anywhere}.message.outbound{align-self:flex-end;background:var(--gold-dim)}.message small{display:block;color:var(--muted);font-size:11px;margin-top:8px}.message a{display:block;color:var(--gold)}.call-bar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin:18px 0}.call-log{display:grid;gap:10px;margin-top:18px}.call-row{padding:14px 0;border-bottom:1px solid var(--hairline);display:flex;justify-content:space-between;gap:14px;flex-wrap:wrap}.call-row small{color:var(--muted)}.call-row audio{max-width:100%}.call-alert{padding:18px;border:1px solid var(--gold);border-radius:10px;margin:12px 0}.danger{background:#5f2824;color:#fff}.comm-note{font-size:12px;color:var(--muted);margin:10px 0}
@media(max-width:800px){.portal-nav{align-items:flex-start;flex-direction:column;padding:12px 0;gap:16px}.portal-nav>div{gap:12px;font-size:12px}.comm-layout{grid-template-columns:1fr}.comm-header{align-items:flex-start;flex-direction:column}.comm-header h1{font-size:28px}.login-card{padding:24px}.comm-panel{padding:16px}.thread-list{max-height:180px}.message{max-width:95%}}

/* Keep the collections table scrollable within its dashboard panel. */
.collections-workbench{grid-template-columns:minmax(0,1fr)}

/* Shared staff shell follows the Bag Carriers portal layout. */
:root{--bg:#080c18;--panel:#0f1422;--panel-raised:#141d2e;--fg:#f0ece4;--muted:#aaa398;--hairline:rgba(61,85,120,.32);--hairline-bright:rgba(61,85,120,.65)}
body{padding:88px 30px 32px 240px;background:var(--bg)}
body::before{display:none}
.portal-nav{position:fixed;inset:60px auto 0 0;width:210px;max-width:none;margin:0;padding:22px 0;background:var(--panel);border:0;border-right:1px solid var(--hairline);display:block;z-index:20}
.portal-nav::before{content:'WORKSPACE';display:block;padding:0 18px 14px;font-family:'DM Mono',monospace;font-size:9px;letter-spacing:2px;color:var(--muted)}
.portal-nav .portal-brand{position:fixed;inset:0 0 auto;height:60px;display:flex;align-items:center;gap:16px;padding:0 22px;background:radial-gradient(ellipse at top left,#2a1f1a,transparent 55%),linear-gradient(135deg,#141d2e,#080c18);border-bottom:1px solid var(--hairline-bright);font-size:15px;letter-spacing:.08em;color:var(--fg)}
.portal-nav .portal-brand small{font:10px 'DM Mono',monospace;letter-spacing:.12em;color:var(--gold);margin:0}
.portal-nav>div{display:flex;align-items:stretch;flex-direction:column;gap:4px}
.portal-nav>div>a{padding:11px 18px;border-left:2px solid transparent;color:#c8bfb2;font-size:13px}
.portal-nav>div>a:hover{background:rgba(61,85,120,.15);color:var(--fg)}
.portal-nav>div>a[aria-current=page]{background:var(--gold-dim);border-left-color:var(--gold);color:var(--fg)}
.portal-nav button{position:fixed;top:14px;right:20px;padding:6px 13px;font:10px 'DM Mono',monospace;letter-spacing:1px;background:transparent}
.comm-header{margin:0 0 24px}.comm-header h1{font-size:28px;letter-spacing:-.8px}.comm-panel{border-radius:12px}.login-page{padding:30px}.login-card{border-radius:14px;box-shadow:0 18px 70px rgba(0,0,0,.18)}
@media(max-width:1100px){.dashboard-grid{grid-template-columns:minmax(0,1fr)}.section-core{padding:22px}.comm-layout{grid-template-columns:240px minmax(0,1fr)}}
@media(max-width:800px){body{padding:138px 16px 24px}.portal-nav{inset:60px 0 auto;width:auto;padding:10px 8px;border-right:0;border-bottom:1px solid var(--hairline)}.portal-nav::before{display:none}.portal-nav>div{flex-direction:row;gap:2px;overflow-x:auto;white-space:nowrap}.portal-nav>div>a{padding:10px 9px;font-size:12px;border-left:0;border-bottom:2px solid transparent}.portal-nav>div>a[aria-current=page]{border-bottom-color:var(--gold)}.portal-nav .portal-brand{padding:0 16px;font-size:13px;gap:0}.portal-nav .portal-brand small{display:none}.portal-nav button{right:16px}.comm-layout{grid-template-columns:1fr}.login-page{padding:20px}.section-core{padding:16px}}

#message-purpose{border:1px solid var(--hairline-bright);border-radius:9px;padding:12px;background:var(--bg);color:var(--fg);font:inherit}

/* Follow-up workspace */
.intake-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin:0 0 24px}.intake-stats>div{padding:20px 24px;background:var(--panel);border:1px solid var(--hairline);border-radius:14px}.intake-stats span{display:block;color:var(--muted);font-size:12px}.intake-stats strong{display:block;font-size:30px;font-weight:600;letter-spacing:-1px;margin-top:6px}.intake-stats>div:first-child strong{color:var(--gold)}
.intake-layout{display:grid;grid-template-columns:minmax(280px,360px) minmax(0,1fr);gap:20px;align-items:start}.queue-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.queue-heading h2{margin:0}.soft-badge{display:inline-flex;border:1px solid var(--hairline-bright);border-radius:100px;color:var(--muted);font-size:11px;padding:4px 10px;text-transform:capitalize}.search-label,.filter-label{font-size:12px;color:var(--muted);margin-bottom:14px}.intake-list{display:grid;gap:8px;margin:20px -8px 0;max-height:680px;overflow:auto;padding:3px}.intake-item{width:100%;text-align:left;color:var(--fg);background:transparent;border:1px solid transparent;border-radius:12px;padding:16px;display:grid;gap:8px;transition:background .15s,border-color .15s}.intake-item:hover{background:var(--panel-raised)}.intake-item.active{background:var(--gold-dim);border-color:rgba(252,180,0,.4)}.intake-item strong{font-size:15px}.intake-item p{color:var(--muted);font-size:12px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.intake-item small{font-size:11px;color:var(--muted)}.intake-state{font-size:10px;letter-spacing:.05em;color:var(--gold)}.intake-state.done{color:var(--sev-low)}.intake-state.in_progress{color:var(--tier-driveup)}.intake-detail{padding:30px;scroll-margin-top:100px}.intake-detail-head h2{font-size:27px;margin:8px 0;letter-spacing:-.6px}.intake-detail-head>p:last-child{color:var(--muted);font-size:13px}.intake-tags{display:flex;gap:8px;flex-wrap:wrap;margin-top:18px}.intake-actions{display:flex;gap:10px;flex-wrap:wrap;margin:24px 0 30px}.intake-actions a{text-decoration:none;font-size:12px;display:inline-flex;align-items:center}.intake-detail h3{font-size:13px;font-weight:600;margin-bottom:12px}.intake-summary{font-size:14px;line-height:1.85;white-space:pre-wrap;overflow-wrap:anywhere}.intake-transcript{border-top:1px solid var(--hairline);border-bottom:1px solid var(--hairline);margin:26px 0;padding:20px 0}.intake-transcript summary{font-size:12px;color:var(--muted);cursor:pointer}.transcript-turn{padding:16px 0 0;font-size:13px}.transcript-turn strong{font-size:11px;color:var(--gold)}.transcript-turn p{margin-top:5px;white-space:pre-wrap;overflow-wrap:anywhere}.follow-up-form label{font-size:12px;color:var(--muted)}.follow-up-form .primary{justify-self:start;margin-top:8px}.empty-state{min-height:350px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:12px;padding:35px}.empty-state h2{font-size:20px;margin:0}.empty-state p{max-width:330px;font-size:13px;color:var(--muted);line-height:1.7}.empty-icon{display:grid;place-items:center;width:52px;height:52px;border:1px solid var(--hairline-bright);border-radius:16px;color:var(--gold);font-size:25px;margin-bottom:8px}.empty-state.compact{min-height:180px;padding:24px 10px}.empty-state.compact h3{font-size:14px;margin:0}
@media(max-width:1000px){.intake-layout{grid-template-columns:minmax(230px,300px) minmax(0,1fr)}.intake-detail{padding:22px}}
@media(max-width:800px){.intake-layout{grid-template-columns:1fr}.intake-stats{gap:8px}.intake-stats>div{padding:16px 12px}.intake-stats span{font-size:10px}.intake-stats strong{font-size:26px}.intake-list{max-height:380px}.intake-detail{padding:22px 18px}.intake-detail-head h2{font-size:23px}.empty-state{min-height:230px;padding:24px 12px}}

/* A quieter, consistent surface across the staff workspace. */
:root{--bg:#0a0f1b;--panel:#111827;--panel-raised:#192233;--fg:#f3f4f6;--muted:#a6afbd;--dim:#8b95a5;--gold:#edb94f;--gold-bright:#f3cd7e;--gold-dim:rgba(237,185,79,.09);--hairline:rgba(159,176,204,.12);--hairline-bright:rgba(159,176,204,.23)}
html{scroll-padding-top:100px;color-scheme:dark}body{padding:96px 36px 40px 266px;background:var(--bg);-webkit-font-smoothing:antialiased}.portal-nav{width:230px;inset:64px auto 0 0;padding:28px 12px;background:#0e1522}.portal-nav::before{font-size:9px;letter-spacing:.15em;padding:0 14px 18px;color:#8290a6}.portal-nav .portal-brand{height:64px;padding:0 26px;background:#0e1522;border-bottom:1px solid var(--hairline);font-size:14px;letter-spacing:.06em;gap:12px}.portal-brand img{flex:none}.portal-nav .portal-brand small{padding-left:18px;margin-left:8px;border-left:1px solid var(--hairline-bright);color:var(--muted);font-size:9px}.portal-nav>div{gap:6px}.portal-nav>div>a{display:flex;align-items:center;gap:12px;min-height:46px;padding:12px 14px;border:1px solid transparent;border-radius:9px;color:var(--muted);font-size:12px;font-weight:500}.portal-nav>div>a svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round;flex:none;opacity:.85}.portal-nav>div>a[aria-current=page]{background:var(--gold-dim);border-color:rgba(237,185,79,.14);color:var(--gold-bright)}.portal-nav button{top:16px;right:26px;min-height:32px;font-family:inherit;letter-spacing:0;font-size:11px;border-color:var(--hairline);color:var(--muted)}
.skip-link{position:fixed;top:-80px;left:250px;z-index:100;background:var(--gold);color:#171300;padding:12px 20px;border-radius:8px}.skip-link:focus{top:12px}.comm-button,.primary{min-height:40px;font-size:12px;transition:background .15s,border-color .15s}.comm-button:hover{border-color:var(--gold)}.primary:hover{background:var(--gold-bright)}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,summary:focus-visible{outline:2px solid var(--gold);outline-offset:3px}select{border:1px solid var(--hairline-bright);border-radius:9px;padding:12px;background:var(--bg);color:var(--fg);font:inherit;width:100%}input,textarea{width:100%;font-size:14px}input[type=checkbox]{width:18px;height:18px;flex:none;accent-color:var(--gold)}.comm-note a{color:var(--gold-bright)}
.panel-shell,.metric-shell,.table-bezel{padding:0;border:1px solid var(--hairline);border-radius:14px;background:var(--panel);box-shadow:none}.panel-core,.tile,.panel{border-radius:14px;background:var(--panel);box-shadow:none}.section-core{padding:26px}.section-head h2{font-size:24px;letter-spacing:-.7px;line-height:1.25}.eyebrow,.section-kicker{min-height:0;padding:0;border-radius:0;background:none;box-shadow:none;font-size:9px;letter-spacing:.13em;color:var(--gold-bright)}.section-head{margin-bottom:22px}.hero-grid{grid-template-columns:minmax(0,1fr) minmax(360px,1fr);gap:20px}.hero{min-height:260px;padding:30px;grid-template-columns:minmax(0,1fr);gap:0}.hero h1{margin-top:18px;font-size:clamp(29px,2.8vw,42px);letter-spacing:-1.6px;line-height:1.14}.hero p{margin-top:18px;font-size:13px;max-width:360px}.hero-mark{display:none}.hero::after{opacity:.4}.portfolio-block{padding:20px;border:1px solid var(--hairline);border-radius:14px;background:var(--panel);box-shadow:none}.portfolio-tiles{gap:12px}.portfolio-tiles .metric-shell{border:0;background:transparent}.portfolio-tiles .tile{padding:12px;min-height:110px;background:var(--panel-raised);border-radius:10px}.tile .label{font-size:9px;letter-spacing:.06em}.tile .value{font-size:clamp(25px,2.1vw,36px);letter-spacing:-1px}.tile .sub{font-size:11px;color:var(--muted)}.tile.accent{background:linear-gradient(145deg,rgba(237,185,79,.09),var(--panel))}.action-rail{grid-template-columns:repeat(5,minmax(0,1fr));border:1px solid var(--hairline);border-radius:12px;box-shadow:none}.action-rail a{min-height:94px;padding:18px 14px;background:var(--panel);gap:6px 9px}.action-rail strong{font-size:11px}.action-rail small{font-size:10px;color:var(--muted)}.action-rail a:hover{background:var(--panel-raised)}
.topbar-shell{width:100%;padding:0;background:none;border:0;border-radius:0;box-shadow:none;margin-bottom:20px}.topbar{min-height:36px;padding:0;background:none;box-shadow:none}.topbar-right .back{padding:8px 12px;min-height:34px;background:var(--panel-raised);border:1px solid var(--hairline);color:var(--fg);border-radius:8px}.topbar-right .back i{background:none;width:auto;height:auto}.topbar .brand{font-size:12px}.topbar .stamp{font-size:10px}.command-core{padding:18px 22px}.command-button,.section-link{min-height:36px;border-radius:8px;padding:8px 14px;font-size:11px;background:var(--panel-raised);color:var(--fg);border:1px solid var(--hairline-bright)}.source-health strong{font-size:12px}.source-health span{font-size:11px}.alert-grid{gap:10px}.alert-card{padding:16px;border-radius:10px;background:var(--panel-raised)}.alert-card strong{font-size:13px}.alert-card p{font-size:12px}.alert-card .eyebrow{background:none;box-shadow:none;border-radius:0;padding:0}.alert-card button{border-radius:8px;min-height:36px;font-size:11px}.billing-month{border-radius:12px;background:var(--bg);box-shadow:none;border:1px solid var(--hairline)}.table-bezel{overflow:hidden}.panel{border-radius:12px}th{font-size:10px}td{font-size:12px}.reveal-card{transition:opacity .2s,transform .2s;transform:translateY(8px)}.comm-header h1{font-size:32px;letter-spacing:-1.1px;line-height:1.2;margin:10px 0}.comm-header>div>p:last-child{font-size:13px;line-height:1.6}.comm-panel{border-color:var(--hairline);border-radius:14px}.comm-panel h2{font-size:16px}.comm-status{font-size:12px}.login-page{padding:30px;background:radial-gradient(ellipse at 50% 0,rgba(237,185,79,.07),transparent 60%),var(--bg)}.login-card{padding:40px;border-color:var(--hairline);border-radius:20px;box-shadow:0 24px 100px rgba(0,0,0,.2)}.login-card>.portal-brand{font-size:17px;color:var(--fg)}.login-card>.eyebrow{display:block;margin-top:30px}.login-card h1{font-size:30px}.login-card label{font-size:12px;color:var(--muted)}.login-card .primary{min-height:46px}.login-card>.note,.login-card>a:last-child{font-size:12px;line-height:1.7}
@media(max-width:1200px){body{padding-left:242px;padding-right:24px}.portal-nav{width:218px}.hero-grid{grid-template-columns:1fr}.hero{min-height:210px}.portfolio-tiles{grid-template-columns:repeat(4,minmax(0,1fr))}.portfolio-tiles .tile{min-height:116px}.action-rail{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:800px){html{scroll-padding-top:144px}body{padding:148px 18px 30px}.portal-nav{inset:64px 0 auto;width:auto;padding:10px 10px;background:#0e1522}.portal-nav>div{flex-direction:row;flex-wrap:nowrap;gap:5px;overflow-x:auto;scrollbar-width:thin}.portal-nav>div>a{min-height:42px;padding:10px 12px;font-size:11px;gap:7px;flex:none;border:1px solid transparent}.portal-nav>div>a svg{width:15px;height:15px}.portal-nav>div>a[aria-current=page]{border-color:rgba(237,185,79,.2)}.portal-nav .portal-brand{padding:0 18px;font-size:12px}.portal-nav .portal-brand small{display:none}.portal-nav button{right:18px;top:17px;min-height:30px}.skip-link{left:12px}.topbar{flex-wrap:wrap;gap:12px}.topbar-left{gap:8px}.topbar-right .stamp{display:none}.topbar-right .back{display:none}.hero-grid{gap:14px}.hero{padding:24px;min-height:210px}.hero h1{font-size:32px;letter-spacing:-1.2px}.hero p{font-size:12px}.portfolio-block{padding:18px}.portfolio-tiles{grid-template-columns:repeat(2,minmax(0,1fr))}.action-rail{grid-template-columns:repeat(2,minmax(0,1fr));border-radius:12px}.action-rail a{min-height:82px}.action-rail a:last-child{grid-column:1/-1}.section-core{padding:20px 18px}.section-head h2{font-size:22px}.command-core{padding:16px;gap:12px}.source-health{min-width:0}.source-health span{font-size:10px}.command-actions{gap:8px}.command-button{padding:8px 10px;white-space:nowrap}.comm-header h1{font-size:28px}.comm-header{gap:14px}.comm-header>button{align-self:flex-start}.comm-panel{padding:20px 16px}.login-page{padding:22px}.login-card{padding:30px 24px}.intake-detail{scroll-margin-top:150px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}.reveal-card{transition:none;transform:none}}
/* Field tools remain visible below the shared navigation while scrolling. */
.field-head{padding:0 0 24px}.field-head h1{font-size:30px;letter-spacing:-.9px;margin-bottom:10px}.field-head .note{padding:0;font-size:12px}.route-toolbar{top:80px;margin:0 0 20px;border:1px solid var(--hairline);border-radius:12px;background:var(--panel);box-shadow:0 8px 24px rgba(0,0,0,.12)}.route-toolbar button,.route-toolbar a{min-height:40px;border-radius:8px;font-size:11px}.route-toolbar strong{font-size:11px}#field-sites{padding:0 0 24px}.evidence-status{top:140px}.entry-summary{margin:18px 0 0}.entry-dismiss{min-height:40px}.visit{border-radius:12px;background:var(--panel);box-shadow:none;border:1px solid var(--hairline)}
@media(max-width:800px){.field-head h1{font-size:28px}.route-toolbar{top:132px}.evidence-status{position:static}.route-toolbar button,.route-toolbar a{font-size:11px;padding:9px 10px}.visit-walk{flex-wrap:wrap}.visit-walk .walk{flex-basis:100%}}
.communications{display:block}.intake-detail-head h2{font-size:24px;line-height:1.3}
@media(max-width:800px){.comm-header{flex-direction:row;align-items:flex-start;gap:12px}.comm-header>div{min-width:0}.comm-header>button{flex:none;font-size:10px;padding:8px 10px;margin-top:24px}.comm-header>div>p:last-child{font-size:12px}.intake-detail-head h2{font-size:22px}}
.workbench-tools{flex-wrap:wrap}.correction-list{grid-template-columns:minmax(0,1fr)}.correction-row{min-width:0;flex-wrap:wrap}.correction-row>div{min-width:0;grid-template-columns:auto minmax(0,1fr);overflow-wrap:anywhere}.correction-row>button{flex:none}.table-bezel .panel{overflow-x:auto}
@media(max-width:800px){.correction-row>div{width:100%}.correction-row>button{margin-left:auto}.filter-chip{min-height:36px}}